Refund policy

REFUND & EXCHANGE POLICY

Last updated: 20 August 2026

1. Return Window
You may request a return or exchange within 7 days of the delivery date.

2. Condition for Returns & Exchanges
The item must be unused, unwashed, unworn, with all original tags, labels, and packaging intact. Items that are damaged, altered, washed, or missing tags due to use will not be accepted.

3. How to Start a Return or Exchange
Email support@krodh.in with your order number, the item(s), and your reason, within the 7-day window. We'll confirm eligibility and next steps within 1–2 business days.

4. Return Shipping
Free. For eligible returns and exchanges within India, we arrange a reverse pickup at no cost to you. Where pickup isn't serviceable at your pincode, we may ask you to self-ship — in that case we'll reimburse reasonable shipping cost against your receipt.

5. Refunds — Prepaid / Online Orders
Once we receive and inspect the returned item and confirm it meets the condition above, we process a full refund to your original payment method via Razorpay within 5–7 business days. Your bank or card issuer may take a few additional days to show the credit.

6. Cash on Delivery (COD) Orders
COD orders are eligible for a one-time exchange only (size or style swap) — not a cash refund, since there's no original payment method to refund to. If the new item costs more, we'll send a payment link for the difference before shipping it; if it costs less, we're unable to refund the difference in cash on a COD order.

7. Damaged, Defective, or Wrong Item
Email us within 48 hours of delivery with your order number and clear photos or video. Once verified, you can choose a free replacement or a full refund — including for COD orders, refunded via bank transfer or UPI to details you provide — with no return shipping cost to you either way.

8. Non-Returnable Items
Items marked Final Sale or non-returnable at checkout are not eligible for return or exchange, except in cases of damage or defect as above.

9. Exchange Availability
Exchanges depend on stock. If your requested size or style isn't available, we'll offer the closest alternative, or — for prepaid orders — a refund instead.

10. Contact
Porwal's Atelier (KRODH), 1146, Dwarkapuri, Indore 452009, Madhya Pradesh, India.
support@krodh.in